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Why are so many electric vehicle chargers broken?

Tom Gill
Written By
Tamara Birch, senior writer, The Eco Experts
Reviewed By
Updated on 11 December 2024
  • Although sales have slowed in the past six months, there is still a need for EV chargers
  • At the end of November 2024, there were more than 74,000 public EV chargers in the UK
  • There are around 850,000 EV chargers at home or in the workplace

Electric vehicles have spiked in popularity and are a key part of the UK meeting its Net Zero 2050 goals.

Although sales have slowed in the past six months, there is still a need for EV chargers for those that have purchased one or a hybrid.

In fact, at the end of November 2024, there were more than 74,000 public EV chargers in the UK. This is in addition to the predicted 850,000 chargers at UK homes or workplaces.

The problem? It seems like a lot of these EV chargers are broken. Not an ideal situation when the need to move away from petrol and diesel cars grows every day.

We’re investigating why this is, looking at the scale of the issue and which areas are the worst affected. We’ve spoken to EV owners to get their thoughts on the problem too.

EV charger connected to car in London
There's more than 850,000 EV chargers installed at UK homes and workplaces

Using the Zap Map website (a handy resource for locating charging points), it appears that there are around 74,000 EV chargers in the UK. This is a massive increase over the 5,000 or so chargers back in 2015, so it’s clear EVs are continuing the charge.

Just to be clear, we’ve totalled each charging point, not just each individual unit for ease.

How many EV chargers are expected in the future?

Towards the tail end of 2021, former UK prime minister, Boris Johnson, said that by 2030, the number of EV chargers in the UK will reach over a million.

In order to reach that figure, around 100,000 chargers would have to be installed from now until then.

Also, to meet the growing demand for EV sales, the UK would need 507 chargers installed every single day until 2035.

This might slow down in the near future, however, as EV sales have slowed down. In fact, Ford called for the government to introduce incentives to help encourage EV sales.

Person using EV charger connected to car
The UK has a goal to install 1 million EV chargers by 2030

In the UK, some areas have reported up to 30% of EV charge points as out of service.

There are factors, though, that can cause an EV charge point to break down, such as if they are poorly maintained, you’ve increased usage or you’ve had network connectivity issues.

Other issues can be difficult to read locations, software protocol non-compliance or vandalism.

There’s also the debate that manufacturers are not building them to a reliable standard, despite statements to the contrary. Also, no single manufacturer’s EV charger is identical. Take Tesla’s Supercharger – it is quite literally a glorified socket that you can plug your car into. Other than dirt accumulating in the plug pins, or someone running over it, very little can go wrong.

You’re billed based on how much you charge your car (or what ‘Tesla credits’ you have stored), so the charger itself is very barebones (but efficient).

This isn’t the case for other chargers. The bp pulse EV charger, for example, relies on payment options including credit cards, contactless, and app payments. All of these introduce different things that can (and often do) go wrong. The wireless signal might fail, meaning no app support, or the bank connection could go down, meaning no credit card payments.

This isn’t ideal for drivers – especially ones that don’t have home chargers. Sound familiar? Find out what your alternative charging options are on our page: Can you charge your electric car at home with no driveway?

Which areas in the UK are hardest hit?

It’s always going to be frustrating finding a broken charger in a city like London where one might be round the corner or just a few streets away, but you’ve got traffic to contend with.

However, it’s rural areas that suffer the most from dodgy EV charge points. You might be driving for miles to get to a charging station only to find none of them work.

Electric vehicle owner, Anthony Reddington said in an interview with inews that “if you pull up to a petrol station, if the lights are on then you know you are going to be able to get petrol”. He added, “but if you pull up at a charge point, you roll up to it and you think ‘is it going to work?’”

Just looking at the recent increase in EV sales makes it clear more and more people are keen to go green. The problem is that far too many people are running into issues with EV chargers – whether this is at a rapid charger on a long-distance journey, or a charger in a city centre.

Thousands upon thousands of people have taken to social media to complain about broken charging points. Some of the most commonly complained about things include:

  • Apps saying a charging station is operating, only for the driver to turn up to find it not working
  • Identification cards being invalidated by faulty charging stations (this has happened with bp pulse stations primarily)
  • Near-constant “safety checks” on charging stations that leave them inactive for months at a time
  • Leaving a vehicle “charging” only to come back later and find it hasn’t charged at all
  • Towards the tail end of 2021, former UK prime minister, Boris Johnson, said that by 2030, the number of EV chargers in the UK will reach over a million
  • In order to reach that figure, around 100,000 chargers would have to be installed from now until then
  • It’s rural areas that suffer the most from dodgy EV charge points. You might be driving for miles to get to a charging station only to find none of them work
  • Thousands upon thousands of people have taken to social media to complain about broken charging points
  • In the UK, some areas have reported up to 30% of EV charge points as out of service.

Written by

Tom Gill

Tom joined The Eco Experts over a year ago and has since covered the carbon footprint of the Roman Empire, profiled the world’s largest solar farms, and investigated what a 100% renewable UK would look like.

He has a particular interest in the global energy market and how it works, including the ongoing semiconductor shortage, the future of hydrogen, and Cornwall’s growing lithium industry.

Tom also regularly attends Grand Designs Live as a Green Living Expert, where he provides expert solar panel advice to members of the public.

He frequently focuses on niche environmental topics such as the nurdle problem, clever ways to undo the effects of climate change, and whether sand batteries could store energy for clean heating in the winter.

If there’s an environmental niche to be covered, it’s a safe bet Tom’s already thinking of how to write about it.

You can get in touch with Tom via email.

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Reviewed By

Tamara Birch, senior writer, The Eco Experts

Tamara is a London-based journalist and has written about environmental topics for more than four years. This includes advising small business owners on cost-effective ways, like solar panels and energy-efficient products, to help them become more sustainable.

She has used her journalist and research skills to become highly knowledgeable on sustainable initiatives, issues, and solutions to help consumers do their bit for the environment - all while reducing monthly costs.

In addition to adopting sustainable practices in her personal life, Tamara has worked in the retail B2B space to help independent retailers think about their environmental choices and how they can help improve their business. She now uses this knowledge to help consumers do the same.

Her passion for sustainability and eco-friendly solutions stems from a long obsession with nature and animals and ensuring they feel looked after. In her free time, Tamara enjoys reading fantasy novels, visiting the gym, and going on long walks in new areas.

You can get in touch with Tamara via email at tamara.birch@mvfglobal.com.

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